Guidepoint isn't a technology company - we're a service company. We want to make sure your experience with Guidepoint is a good one. If you have problems, concerns or questions about your Guidepoint, we're here to assist you 24/7/365. The information we've provided here addresses many of the most frequent customer concerns. Or call us anytime at
1-877-GPS-FIND.
Product support
Here's your resource for product-related questions, including online owner's manual and member handbook, warranty information, registering your product and troubleshooting suggestions.
- Owner's Manual (pdf)
- Guidepoint Product Warranty (pdf)
- Terms & Conditions (pdf)
- Limited Theft Protection Warranty (pdf)
Privacy and security
Review our security policies and other information to help you use Guidepoint with confidence.
Online shopping
Learn how to purchase great merchandise at discounted prices in the Guidepoint store, review our policies on shipping and returns, online privacy and conditions of use. Click here to start shopping now.
At the Guidepoint Mall you can shop for many things all in one place. From upgrading your service plan to purchasing car care products at a discounted rate. We hope your visit to our online mall is simple and fun.
It’s a digital world – and your car is no exception. That’s why Guidepoint and AT&T® have introduced the industry’s first all-digital system for stolen vehicle recovery, driver safety / convenience and fleet management. With the new digital Guidepoint, you’ll get faster, more reliable service throughout the U.S., Canada and Mexico.
"Frost & Sullivan is pleased to recognize Guidepoint's ability to grow consistently, year after year, with the 2007 Best Bang for the Buck of the Year Award in stolen vehicle tracking systems,” said Frost & Sullivan’s Sathyanarayana K, research analyst. “We attribute this success to the company's service orientation, the positive relationships that it has built with dealers and distributors, and the unique hardware/software package that it offers to end-users."
