Question
How do I activate my Guidepoint System?
Answer
Contact Guidepoint Activations and Customer service by calling 877.477.3463 during normal working hours 8:30a.m. - 5:00 Monday - Friday
Question
How do I locate my vehicle if my vehicle is stolen?
Answer
Contact the Guidepoint Response Center by calling 877.477.3463.
Question
Is my Guidepoint transferable from one vehicle to another?
Answer
Yes, simply go to an Authorized Guidepoint Dealer to have the system transferred to another vehicle
Question
Why can I not login to my account?
Answer
Verify the username and password for your account, if you are still not able to login in please verify that time and date setting on your computer are correct, if you continue to have problems logging into your account please call Guidepoint Customer Care at 877.477.3463
Question
I lost my password how do I find my password?
Answer
Contact the Guidepoint Customer Care by calling 877.477.3463.
Question
Does my car need to be running for Guidepoint to work?
Answer
No, The Guidepoint unit draws a very small amount of power from you battery
At the Guidepoint Mall you can shop for many things all in one place. From upgrading your service plan to purchasing car care products at a discounted rate. We hope your visit to our online mall is simple and fun.
It’s a digital world – and your car is no exception. That’s why Guidepoint and AT&T® have introduced the industry’s first all-digital system for stolen vehicle recovery, driver safety / convenience and fleet management. With the new digital Guidepoint, you’ll get faster, more reliable service throughout the U.S., Canada and Mexico.
"Frost & Sullivan is pleased to recognize Guidepoint's ability to grow consistently, year after year, with the 2007 Best Bang for the Buck of the Year Award in stolen vehicle tracking systems,” said Frost & Sullivan’s Sathyanarayana K, research analyst. “We attribute this success to the company's service orientation, the positive relationships that it has built with dealers and distributors, and the unique hardware/software package that it offers to end-users."
