Improve Management of Your Mobile Worker’s Work for Better Customer Service
Driven by increasingly demanding customer expectations, field service businesses must deliver unfailingly high levels of customer satisfaction—a detailed and costly proposition for organizations with complex operations. Field service businesses face the challenges of:
- Meeting customers’ desired appointment windows
- Delivering the right service at the right time
- Meeting Service Level Agreements
- Keeping down operational costs while accomplishing the above
- To compete on the basis of a world-class quality of experience for customers, field service businesses must optimize their operational expenditure through highly efficient and agile field service resources that offer more than simply dispatch software.
Guidepoint Field Service Management solutions help service providers meet these challenges by delivering a high quality, cost-managed dynamic scheduling service to their customers at the right time, the first time. GPS provides companies with a unified, up-to-the-minute view across their field service resource network so they can effectively synchronize resources to achieve their field service goals.
Guidepoint interface—it allows field service providers to deconstruct the service delivery lifecycle to ensure the intelligent and automated application of information and resources across their organization. It enables a consistent, predictable, reliable and repeatable customer experience from commitment to the customer, through to delivery of field service.
At the Guidepoint Mall you can shop for many things all in one place. From upgrading your service plan to purchasing car care products at a discounted rate. We hope your visit to our online mall is simple and fun.
It’s a digital world – and your car is no exception. That’s why Guidepoint and AT&T® have introduced the industry’s first all-digital system for stolen vehicle recovery, driver safety / convenience and fleet management. With the new digital Guidepoint, you’ll get faster, more reliable service throughout the U.S., Canada and Mexico.
"Frost & Sullivan is pleased to recognize Guidepoint's ability to grow consistently, year after year, with the 2007 Best Bang for the Buck of the Year Award in stolen vehicle tracking systems,” said Frost & Sullivan’s Sathyanarayana K, research analyst. “We attribute this success to the company's service orientation, the positive relationships that it has built with dealers and distributors, and the unique hardware/software package that it offers to end-users."
