Customer Success Manager – Connected Vehicle / Telematics Solutions

Job Title: Customer Success Manager – Connected Vehicle / Telematics Solutions
Location: Hybrid (Remote + Travel to Customer Sites)
Reports To: Director of Customer Success
Travel: Moderate (50-75%) – on-site customer visits and training sessions

About Guidepoint Systems
Guidepoint Systems is a leader in connected vehicle and telematics solutions that help automotive dealerships improve operations, protect inventory, and deliver exceptional customer experiences. Our EVTS (Electronic Vehicle Tracking System) platform gives dealerships real-time visibility, operational control, and tools to enhance profitability and efficiency across sales and service departments.

Position Overview
The Customer Success Manager (CSM) is responsible for ensuring that Guidepoint’s dealership partners achieve maximum value from our solutions while maintaining high levels of satisfaction and retention. This hybrid role combines on-site relationship management, virtual training, and strategic account development to strengthen customer partnerships and grow account usage. You will be working with dealer groups and our larger single site customers.
The ideal candidate will be a proactive relationship builder with strong communication skills, a consultative mindset, and a passion for helping customers succeed.

Key Responsibilities
• Lead onboarding and training for new customers, ensuring a seamless rollout and strong product adoption.
• Conduct monthly customer check-ins (virtual or in-person) to review account performance, share best practices, and recommend ways to increase ROI.
• Serve as the primary point of contact for assigned accounts, building trusted relationships with dealership leadership, service, and sales teams.
• Drive customer retention by maintaining high satisfaction, resolving issues quickly, and ensuring consistent engagement with Guidepoint’s platform.
• Provide insights and recommendations that help customers optimize lot management, improve service operations, and enhance customer experiences.
• Partner with Sales to identify upsell and expansion opportunities that align with customer needs and drive account growth.
• Collaborate cross functionally with Product, Operations, and Support teams to advocate for customer feedback and continuous improvement.
• Monitor account health and usage data to identify risk indicators and proactively address potential churn.
• Maintain accurate activity tracking and customer records within CRM systems.

Qualifications
• 3+ years of Customer Success, Account Management, or Training experience with enterprise accounts in a B2B environment.
• Experience working with automotive dealerships groups, telematics, SaaS, or connected vehicle solutions strongly preferred.
• Demonstrated success in customer retention and growth through consultative account management.
• Excellent communication, presentation, and relationship-building skills at all levels of an organization.
• Strong problem-solving, analytical, and organizational abilities.
• Comfortable balancing multiple priorities and accounts in a fast-paced environment.
• Proficiency in CRM tools such as Salesforce or HubSpot.
• Willingness to travel up to 75% for customer visits and onsite training.

What We Offer
• Competitive base salary plus performance-based bonuses tied to retention and growth goals.
• Comprehensive training and ongoing professional development.
• Hybrid work flexibility with both remote and in-field interaction.
• Opportunity to represent an industry-leading telematics solution with significant growth potential.
• A collaborative, customer-focused culture that values initiative and results.

Join the Guidepoint Team
If you’re passionate about helping customers succeed, thrive in a consultative role, and enjoy blending remote and field engagement, we’d love to hear from you.
Apply today to help dealerships unlock the full potential of Guidepoint’s connected vehicle solutions.